# Create a useful support ticket

https://getsy.fr/en/knowledgebase/article/create-a-useful-support-ticket

Follow the steps below to manage this Getsy service safely.

## Step-by-step guide

1. Open Support or Tickets in your client area.
2. Include the affected service, time of issue and error details.
3. Attach screenshots with sensitive data removed.
4. Follow up in the same ticket.

**Note:** If an option is not available for your package, contact Getsy support. Do not share passwords or private keys.