# Get support for a dedicated server

https://getsy.fr/en/knowledgebase/article/get-support-for-a-dedicated-server

Follow the steps below to manage this Getsy service safely.

## Step-by-step guide

1. Open a support ticket in your Getsy account.
2. Include the server reference and when the issue started.
3. Attach redacted logs and explain whether it is hardware, network, access or software.

**Note:** If an option is not available for your package, contact Getsy support. Do not share passwords or private keys.